How do I place an order?
You can order online through our website 24/7, or call us at (931) 829-2200 during business hours (Monday–Friday, 8 AM–5 PM CT) to place your order by phone.
Do you ship internationally?
Yes, Butler Performance ships to customers worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Contact us for international shipping quotes on large or heavy items.
How long does shipping take?
In-stock items typically ship within 1–2 business days. Custom or special-order items may require additional lead time. Complete engine builds typically require 4–8 weeks depending on workload and parts availability. We will contact you with an estimated completion date when you place your engine order.
Do you offer expedited shipping?
Yes, we offer UPS and FedEx expedited shipping options at checkout. For same-day shipping on in-stock items, orders must be placed by 2:00 PM Central Time on business days.
Can I pick up my order?
Yes, local pickup is available at our Lawrenceburg, TN location. Please call ahead to confirm your order is ready before making the trip.
What is your return policy?
New, unused items in original packaging may be returned within 30 days of purchase for a full refund or exchange. Electrical components, custom-ordered parts, and special-order items are non-returnable. Please contact us before returning any item to receive a Return Merchandise Authorization (RMA) number.
How do I return an item?
Contact our customer service team at (931) 829-2200 or customerservice@butlerperformance.com to receive an RMA number. Package the item securely in its original packaging, write the RMA number on the outside of the box, and ship to our address. We recommend using a trackable shipping method.
Who pays for return shipping?
If the return is due to our error (wrong item shipped, defective product), we will provide a prepaid return label. For all other returns, the customer is responsible for return shipping costs.
Can you recommend a cam for my Pontiac?
Yes! Cam recommendations are one of our specialties. Fill out the cam recommendation form on our Services page, or call us with your engine specs. Please have bore, stroke, compression ratio, cylinder heads, intake, fuel delivery, transmission, rear gear ratio, and intended use ready when you call.
Do you sell to other engine builders and machine shops?
Yes, we have a builder/wholesale program. Contact us for details on wholesale pricing and account qualification.
Will Butler Performance parts work with my non-Pontiac engine?
Butler Performance specializes exclusively in traditional Pontiac V8 engines (326, 350, 389, 400, 421, 428, 455 CI). We do not carry parts for Chevy, Ford, or other makes.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and checks (allow 5–7 business days for check clearance before order ships).
Do you offer financing?
Yes, financing options are available for qualifying purchases. Please contact us for details on available financing programs.
